FAQ

How long does it take to edit the images and receive our album?

The turn around on your digital wedding files on USB is 4-6 weeks. After the images are complete this is when I design the album if you have ordered one and it will be ready for delivery just weeks after you receive your digital files.

Do you offer videography?

​Yes! We specialize in both photography and videography, coupled with high-end editing programs for a beautiful result.

What kind of camera's do you have

We have a range of camera equipment, accessories, and lighting. Including Sony a7iii, Black Magic Pocket Cinema Camera 4k, Canon 5d Mark IV, and more!

Will you customize a package?

Yes, I am more than happy to customize the perfect package for your wedding day. If you wish for more photos and additional photographers or videographers, let us know.

Are there any hidden extra costs?

No, my packages are all-inclusive. The only extras added are traveling costs for weddings that I need to travel more than 150km.

I want to book, what now?

Just send me a confirmation email stating that you would like me to photograph your special day, I will then send my Terms and Conditions to you with all the deposit and payment details enclosed. I only require a $500 non- refundable deposit to confirm a wedding date.

Should we have a meeting?

I always suggest we meet and get to know each other, you can view my work and we can discuss the plan for your big day. Every wedding is different, so we talk through a unique plan tailored specifically for your wedding day

When is the final payment due?

Your final payment is due 1 month before your wedding.

Have you ever canceled a booking or not shown up to a wedding?

No never! I do plan on keeping it that way

Where are you based?

I am based at Gympie, Sunshine Coast… and happy to travel for weddings – just ask! 

Do you photograph engagement sessions?

Yes, I offer engagement photo sessions, which include edited images on USB – please ask for package details.

Do you offer albums?

Yes, I offer a selection of beautifully handcrafted wedding albums, starting at $700.  Albums are a great way to showcase your images and tell the story of your wedding day. 

Are you insured?

Yes, I  have $20 million public liability insurance and would be happy to provide the certificate to your venue if they require a copy.

Can you give us the RAW files?

I do not supply unedited RAW files as I consider these our unfinished products, and part of what you are paying for when you commission us for your photography is our editing ability.  

What happens if it rains on our wedding day?

I will help you plan suitable alternate locations if needed and will also scout those areas if they are new to me, to ensure I'm fully prepared. I have umbrellas that are suitable for photographs with your bridal party and we will bring these along. If the rain is really heavy and it prevents me from capturing beautiful photos during your bridal location shoot, I am happy to offer a complimentary reshoot for you to use after your honeymoon. 

Are you willing to customise a package if none of yours fits our needs?

Absolutely, just send me an email with your requirements and I will do our best to accommodate you.

Hayley May Media I Sunshine Coast QLD | ABN 87 597 815 624  I All rights reserved 2019